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SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
312 ratings and 216 comments received in the last 90 days.
18 October 2026
The sales exec at the Ipswich dealership gave me his full attention throughout and negotiated a solution that met all my needs, and exceeded some. I am very happy with my new car and lease contract and look forward to working with the same exec again
09 October 2026
All ran very smoothly . No hiccups. Sale and trade in dealt with very efficiently . Clean and smart workspace , friendly staff
03 October 2026
Once again a first class service from this particular dealership.
29 September 2026
Was outstanding especially as I've never had a brand new car was well looked after
29 September 2026
Good service, excellent support by staff in agreeing a new deal and renewing my car
22 September 2026
Very efficient
22 September 2026
My dealing and experience with Steven Owen at the Ipswich BMW dealership was first class and nothing was too much trouble and dealt with all my requests and queries and made the whole experience enjoyable without being pressurised.
22 September 2026
Great experience facilitated by James and the team at Group1 BMW Ipswich.
17 September 2026
Great experience from James and the team at Group1 BMW Ipswich
16 September 2026
I was treated with respect and listened to by the sales advisor. I felt that they wanted my business and would help me with my current situation to get a new vehicle.
16 September 2026
A huge thank you to Steve Owen for again looking after my new car purchase. Always a to quality service. Thanks again.
09 September 2026
Dave, our sales representative was amazing. Very attentive and would highly recommend anyone to go straight to Dave in the future.
05 September 2026
Excellent service in every aspect
26 August 2026
One of the best experiences I have had at a garage. The sales person (James Wells) took on board my needs and sorted everything out smoothly. He listened to what we wanted and everything was completed in a timely order. Perfect
25 August 2026
Very friendly service and no pressure on sale
20 August 2026
We were very impressed with Sam's communication and attention to detail throughout the sales process.
18 August 2026
I dealt with Dave Clarke throughout and he was helpful, friendly and ensured the experience was a positive one
08 August 2026
Patient, professional & friendly salesperson (Megan)
08 August 2026
Despite an issue with delivery, Adam took over and the service was pragmatic and highly professional in rectifying the issue.
06 August 2026
Very satisfied with our experience with Dave outstanding customer service couldn't have faulted anything
06 August 2026
Great sales representative Steve Owen, kept me informed at all times and done everything I asked for .Will buy again with this sales man
05 August 2026
James is a delight to do business with. This is now the 4th vehicle purchased through James and we will continue to buy cars through him. He is a fantastic asset to your business.
05 August 2026
Salesman went out of their way to address every query and assistance in respect of the technical queries was excellent.
05 August 2026
Chris Button provided exceptional service from start to finish. He was extremely helpful, professional, and made the whole purchase and handover process smooth and enjoyable. Highly recommended!
04 August 2026
James wells was amazing. He was very quick with his work and went out of his way to get things rolling for me. Many thanks James
04 August 2026
Efficient and very fast! I had my car within the week!
04 August 2026
Very good experience.
25 October 2026
Very good service
25 October 2026
Service dealt with efficiently from booking in to collection
25 October 2026
A repair was conducted in April where coolant tank had to be replaced due to leaks, in October high temperature was notice, a diagnosis was conducted and to my surprise I was told the current fault has nothing to do with previous repair.
25 October 2026
Kept informed all the way through. Work completed on time. Car was washed and vacuumed. Great service. Only negative- booked 6 weeks in advance but still couldn't get a loan car. Other than that, pleased with the service.
25 October 2026
Good service
25 October 2026
Always good service here, polite and helpful staff.
24 October 2026
All straightforward clear advice and service carried out efficiently
24 October 2026
Great service and advice
23 October 2026
Professional service and time keeping
22 October 2026
Excellent customer service.
22 October 2026
Very helpful
22 October 2026
Excute as planned schdule
21 October 2026
Staff very polite and friendly- didn't have to wait long.
21 October 2026
I don't know
21 October 2026
Professional
20 October 2026
I found the service to be very good and efficient, our vehicle was done ahead of time and returned externally cleaned.
20 October 2026
Great friendly customer service
20 October 2026
I had a bit of a strange voicemail left when the service centre was giving me an update and the price was more when I went to settle.
20 October 2026
Booked several weeks in advance but needed to use enterprise hire car. This is always a bit of a process and I ended up waiting around for some time despite confirming the pick up time for the hire car in advance and on the morning.
20 October 2026
Generally very good and when able to talk to someone on the phone the individuals were a 10 out of 10 but getting through was frustrating at times. Value for money also a bit of an issue. I reiterate reception and Emily were first class
20 October 2026
I had no issues.
20 October 2026
Every aspect of the service was done impeccably well with warm and friendly employees
19 October 2026
Did what they said they'd do.
19 October 2026
Very professional and friendly service
18 October 2026
My bill was incorrect (it had a higher price for the two tyres purchased and I was charged for the MOT (even though it was part of my plan)). I had to query the bill twice to get to the right final figure.
17 October 2026
Great professional job fitting the carbon font splitter and rear diffuser.
17 October 2026
On arrival I had difficulty parking my car somewhere. Which was a bit stressful. No pick up service or courtesy car. Which I used to have.
17 October 2026
Very friendly and courteous reception. Good information re work done on car.
16 October 2026
Got all my questions answered and problems solved
14 October 2026
Professional service
14 October 2026
It took a long time to get approval from our companies fleet handler. What was the point of me pre-checking in? None of the things I requested appear to have been done.
14 October 2026
Service team was helpful. I checked in online but still had to sit and wait. I also requested someone from the sales team to have a look at my car and off their valuation and yet to hear back.
14 October 2026
Excellent customer service from initial reception through to collection of the car.
13 October 2026
They were proactive in asking about the car. Very helpful and friendly overall
13 October 2026
Done on time, informed me regarding wear on rear tyres. Waiting area fine and offered a coffee whilst waiting.
12 October 2026
No delays and service was great.
12 October 2026
Good customer services, thoroughly explained the process.
12 October 2026
as usual high standards a cheery face with a warm welcome
12 October 2026
All good except for not receiving any response to my request for a quote on the urgent faults identified in your report. Looking forward to hearing from you.
12 October 2026
From the moment we ordered the mini back in June we've had to chase the firm with emails phone calls and unanswered messages Promised call backs never happened Money Bank transfer details came at late and although the money had left our account was n
11 October 2026
Friendly and prompt
11 October 2026
Excellent service. I was kept up to date with the progress and when I picked my car up it had also been cleaned. Polite, friendly and welcoming staff always
11 October 2026
Time taken to complete service
10 October 2026
Staff and service all good. I would prefer the drop-off experience to be faster. I'm usually directed to the waiting area where it can take a while to be seen. I would prefer to just drop the key off, particularly as I have already checked in online
10 October 2026
Wrong misleading information given by the front desk lady as I was asked to drive away a car that was flagged with Urgent and Advisory repairs. Moreover the advisory was an oil leak which was not investigated further
10 October 2026
Dropped my car off at 08:00 in the morning but no work started on my car until 15:00! Car wasn't ready for collection until 17:15, god knows what would have happened if something had needed fixing?
09 October 2026
Brilliant service keeping me informed And not too expensive will usebmw again
09 October 2026
The car was seen in by friendly staff and the process was explained in detail. They kept me updated throughout the day and also cleaned it for us
09 October 2026
Always very helpful
08 October 2026
Everything went as well as could be expected and communication was prompt
07 October 2026
Excellent communication and effective work.
07 October 2026
2 years back I had decided not to buy from local centre and travel 125 miles to buy my new car due to the experience that time. Thought local centre might have changed since then under new ownership but unfortunately not.
07 October 2026
Perfect customer service
07 October 2026
Emily was great at sorting out all the issues with my recent visit
06 October 2026
Oil service and condition video all fine. Liked having car valeted. However I felt there was an unnecessarily long wait when I came to collect the car the following day.
06 October 2026
Repair carried out in a timely way with a car wash after
05 October 2026
Polite and helpful people!
04 October 2026
Easy process when dropping car off
02 October 2026
Had car in a few months ago for some work to rear suspension. Went for mot and now more work required for rear suspension. Perhaps could have been done a few months ago. A mechanic I know thinks so after explaining.
01 October 2026
Excellent service Happy with everything
01 October 2026
Excellent service
30 September 2026
Receptionist was polite and very helpful, online book was straightforward and explanatory. Sent reminders to keep me updated and login was smooth, however I was not impressed with the complimentary wash and vacuuming
30 September 2026
Would have been higher as I was Satisfied with the service and service advisor, although there was a part broken whilst they renewed my battery, which I wasn't told about.
30 September 2026
Service reception were incredibly helpful and knowledgeable
29 September 2026
Excellent customer skills with good and informative communication.
29 September 2026
I bought my car from this dealership years ago. The car has always been serviced and repaired by this dealership. For the most recent service I was informed the dealership could not collect /return my car - despite my offer to pay. I'm 91 years old.
29 September 2026
Staff were very efficient. Car booked in on time and all work done in the timeframe discussed.
28 September 2026
Was able to book in for urgent problem which was fixed quickly and efficiently.
27 September 2026
I expect faults to be covered free of charge under warranty. When I'm advised what the problem is before it's even looked at and chargeable it feels like profiteering. You knew the problem before checking and your actions led to the problem.
27 September 2026
Car was kept 2 days longer than initially expected due to authorisations and internal paperwork required
27 September 2026
Work completed with little fuss and as agreed.
27 September 2026
Great service
27 September 2026
Too many things to list that went wrong, and not enough characters to list. Needless to say, this is my first time owning a BMW, and this will be my last.
26 September 2026
Good service. Check car and wash
23 September 2026
My issue was with a tyre, turns out the centre has a tyre man who just looks at tyres and fixs/repairs them. So I could wait and in half hour it was fixed! This is superb. Why isnt this flagged/featured more as a service.
23 September 2026
It was a bit confusing at the beginning as I was told that I didnt need the work.However when it was cleared up the service experience was fine
23 September 2026
Booking car in for service was straightforward. Greeted by pleasant receptionist. The female employee I spoke to with regard to what work had been carried out was able to explain to me satisfactorily.
23 September 2026
So far I have received dozens of texts and emails asking for feedback !! I have given My feedback On the phone
23 September 2026
Booking the car in was simple and easy. The customer service was excellent and I was kept up to date with any work that was ongoing/needed with my car.
23 September 2026
Friendly and polite staff. Loved the complimentary car wash.
23 September 2026
Excellent and very professional experience.
23 September 2026
Very effeciant but maybe to much..!.no personel angagement ..
22 September 2026
Friendly and attentive staff, quick service
22 September 2026
Did not have part in stock for recall. This was main reason to book in. Only informed 24hrs before that no part despite booking well in advance.
22 September 2026
Good communication and hospitality whilst I waited
22 September 2026
Lovely service
22 September 2026
Overall very good, but with a suggestion to improve, being that whenever work is recommended, the BMW Centre doesn't seem to be aware that the vehicle has a warranty on it and it seems inefficient for me to point this out.
22 September 2026
All work done within time outlined before arriving and car cleaned. service receptionist picked up my particular service plan covered both the brake fluid change and the MOT.
22 September 2026
Free complimentary inspection and vehicle clean provided and MOT done at same time. Failed on tyres but replacement tyres offered cost £45 each more than I was able to purchase elsewhere. MOT retest done same day as request submitted.
21 September 2026
You cancelled 3 services on the day with the same excuse of machines being on holiday
21 September 2026
Overall, happy with service and pricing. Vehicle health check video helpful. Reception personnel were great, service advisor interaction was a bit impersonal. Told that car ready at lunchtime - arrived to collect at 4pm but kept waiting 30 mins
21 September 2026
Very helpful service from Sion and the all the other staff encountered. My tyre problem was sorted in an extremely courteous and expeditious manner. Thank you.
21 September 2026
They are a fantastic professional staff that cares about their customers.
20 September 2026
No problems straight sorted
19 September 2026
They did the checks quickly, which was good. They also said the car would be washed, so I expected at least a basic interior clean. Unfortunately, even the dust from football boots on the back seats hadn't been wiped.
18 September 2026
Not enough receptionist answering the phones, often no one answers, because so many people calling in, but have to say the ladies on reception are absolutely fabulous!
18 September 2026
The team are very good but group 1 have a price promise advertised on their website which simply doesn't operate. The team are unable to price match, even on tyres.
17 September 2026
Hire car delivered with 8% charge
17 September 2026
Always friendly welcome, with a coffee. I really like the video health checks. The only niggle is every time I have been asked if I would like the vehicle washed, thats not happened. However, who don't mind a Sunday afternoon washing an M4 :)
16 September 2026
Everything completed as requested. Vehicle returned to me clean and ready for the road! Car now 16 years old, never gives me any trouble.
15 September 2026
MOT completed. Red advisory not explained when called. Also, took 48 hours to determine if covered by Group 1 warranty and also not clarified if I could drive the car.
15 September 2026
Helpful staff. Clear advice delivered in friendly fashion. Car was sorted in an hour.
15 September 2026
Happy with service
14 September 2026
All work done and ahead of schedule.
14 September 2026
No parking again
14 September 2026
On arrival, the service rep, Adele, explained clearly what work would be carried out on the car and when it would be ready for collection. Additionally, when I asked for the Ad Blue tank to be topped she said that it would be done and it was. Excel't
14 September 2026
Great service from arrival at BMW Ipswich to them handing back my keys.
14 September 2026
Dave was very helpful
14 September 2026
No issues regarding booking or service completion
14 September 2026
Very helpful staff, and information/reconfirmation was good.
13 September 2026
The service staff were very helpful and friendly
13 September 2026
Service efficiently carried out and to time.
12 September 2026
Always very accommodating
10 September 2026
Very happy with the whole experience
10 September 2026
Couldn't guarantee that my car would be ready by 4pm having dropped it in at 8am. Also no availability to have a lift in to town as no drivers were available. No free health check or video report of the work.
10 September 2026
Always kept informed and service was excellent
10 September 2026
Although work was delayed by requiring parts from Germany, I was kept informed of progress, and kept in a courtesy car (actually two) while my car was at the centre. All the required work was completed to my satisfaction.
09 September 2026
The appointment was booked for repairs which were highlighted at the last service. As scheduled, the work was carried out on time and completed at the agreed price, no surprises. The car was returned, cleaned as requested, so a good experience at BMW
09 September 2026
Prompt and efficient service, excellent customer service
09 September 2026
Was well looked after plenty of coffee and regular updates
08 September 2026
Completed on time with care
08 September 2026
Very good service
08 September 2026
Friendly efficient service
07 September 2026
Info good and work done on time.
07 September 2026
I dropped off my car at 815 am I was expecting my mot to be done the same day , but at 340 I had a call to say it hadn't gone into the workshop & would be the next day before it was looked at , you did return it for me the next day
07 September 2026
The whole process was simple and the loan car was fun
06 September 2026
Efficient service and I appreciate the car being cleaned. Love the short video clip sent to me too.
06 September 2026
Sian is always welcoming and is an absolute credit to the business. I could use other BMW dealerships, but she is the reason I stay loyal to Ipswich BMW. Naeem Kazi
03 September 2026
Car all sorted as planned. Sian sorted my queries and concerns out on the Service plan and was very helpful. Thank you.
03 September 2026
Straightforward and friendly
02 September 2026
Booked 10.30am, 28th August. I arrive, can`t find the booking. Then advised it was at 2.30pm - no it wasn`t, I had the email and showed the reception. They advised it would take 2 hrs? Not happy! had to meet funeral directors at 1pm, mother just died
02 September 2026
Mot done, quick and easy. Video of finding for car health check and complimentary clean. All spot on
02 September 2026
I booked the service a month in advance to get a loan car. But when I arrived it wasn't available, as it happens Sam from sales who I had been talking to about the ix3 he had one that he let me have for a two hour test drive so that problem was solve
02 September 2026
Smooth process. Friendly professional staff. Honest conversation with a sale representative.
02 September 2026
Good communications and reception going the extra mile to get answers
02 September 2026
Excellent customer service. Very informative too
01 September 2026
Very happy with the service & communication from BMW
31 August 2026
Excellent service from staff
31 August 2026
Good service
31 August 2026
Excellent service and staff.
27 August 2026
I received a high level service from group 1 team
26 August 2026
Great customer care as always, very friendly staff.
26 August 2026
First class service, attentive and friendly. Adele was excellent and even signed me up to a new service plan. Very pleased and this is why I travel further to have my ix3 serviced over a closer dealer in bury st Ed's. Thanks.
25 August 2026
Your call centre did not record that I was bringing my car in for MOT only to top up adblue! They also told me the wait would be 90 minutes - it was 150 minutes! Also a mix up on the replacement tyre I needed. ??
25 August 2026
I am consistently impressed with the thorough checks conducted by BMW Group 1 during routine visits, and the advice provided on necessary maintenance. I am truly grateful to the team for ensuring the safety of my vehicle on the road. Thank you very m
25 August 2026
Excellent service from the BMW dealership in Ipswich. Professional, friendly, and very helpful throughout. Highly recommended!
25 August 2026
Loan car unavailable even though it was booked a month in advance
25 August 2026
Friendly polite staff
25 August 2026
Service carried out as requested whilst I waited - good dealer WiFi and coffee ??
25 August 2026
Because the service from start to finish was excellent.
23 August 2026
Great customer service provided by Sian. Kept me informed of progress, and car ready before expected.
20 August 2026
Very poor communication. They didn't fixed my car charge me full. Car stayed at bmw 4 days come back home wth same issue
20 August 2026
Sian was very helpful and informative.
19 August 2026
Polite and accurate in all aspects.
19 August 2026
From start to finish i was treated with respect kept upto date on my car
19 August 2026
You made my wife feel that you didn't believe her when she was reporting a safety issue you, her seatbelt didn't work, even when she showed you videos of the fault. She told me she thought you would have treated her differently if she was a man.
19 August 2026
Very straightforward
18 August 2026
This is 6th time you have harazed me about this appointment
18 August 2026
Couldn't fault service offered on 20 year old car recall for airbag fault.
18 August 2026
Good service
17 August 2026
Polite reception desk and very quickly booked in and work done sorted as required service prompt.
16 August 2026
Great staff, friendly and supportive
15 August 2026
Great service, comfortable waiting area with hot drinks.
15 August 2026
I made a number of telephone calls into service as the registration was wrong as it's a private plate on the car they could not rectify this and still have the old number, everyone I spoke to on the phone did not really appear to want to help me.
15 August 2026
Quick appointment, issue resolved efficiently
14 August 2026
Group 1 carried out the service as booked and were courteous throughout.
12 August 2026
Very afficiant and friendly
12 August 2026
All went smoothly
10 August 2026
Thank you as always very friendly & helpful staff
10 August 2026
The fault was diagnosed and repaired and I was kept well informed.
10 August 2026
I made an appointment but you wanted the car for 2.50 hours when it was only a max half hour job
09 August 2026
Extremely polite staff, I was only there for a recall and they cleaned my car up a little. It was lovely of them to do that. There was a couple of things that the car could have fixed and they quarter for it, they did a great video explaining.
09 August 2026
No issues at all
09 August 2026
Job booked in and completed promptly. Also car was washed before return.
08 August 2026
Extremely satisfied. The service from BMW Group1 Ipswich from start to finish was excellent. The staff were friendly, professional and helpful. Adele kept me informed throughout the whole time my car was undergoing a routine major service. A+++++++
06 August 2026
Good service.
06 August 2026
Quality of work and professional service.
06 August 2026
Recall dates were arranged to my schedule and courtesy car offered as was vehicle cleaning. Coffee and comfortable surroundings were available during my short wait. All staff were attentive and friendly.
06 August 2026
Great service from start to finished. Friendly staff, good communication
03 August 2026
This rating is primarily based on the poor communication I received. I constantly had to call up myself for updates on my car. I feel that I wasn't listened to and also my car ended up being in the service department for much longer than necessary.
03 August 2026
Some confusion about who to speak to when entering the showroom
03 August 2026
Best ever garage for customer service, always has been over last 6 years.
03 August 2026
Really helpful team
02 August 2026
Prompt and reliable
01 August 2026
Car recalled, not all parts in stock. Car not returned on same day.
01 August 2026
Just always nice, I feel welcome at the garage to work while I wait
01 August 2026
Dealt with quickly, efficiently and politely. Feedback provided throughout.
31 July 2026
i spent £2.5k on reinstallation ICM control > 2 weeks ago, plus £600 on mini service. BMW is still showing fault light which ipswich have not yet addressed. sick chasing. our last BMW and mini after this experience
FIND Group 1 Ipswich BMW
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243100
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01473 849901
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01473 849900
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 12:00
- Sun:CLOSED
Phone
- 01473 849900
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01473 365962
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
25 October 2026
Fab and very informative