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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
292 ratings and 201 comments received in the last 90 days.
05 September 2026
Excellent service in every aspect
26 August 2026
One of the best experiences I have had at a garage. The sales person (James Wells) took on board my needs and sorted everything out smoothly. He listened to what we wanted and everything was completed in a timely order. Perfect
25 August 2026
Very friendly service and no pressure on sale
20 August 2026
We were very impressed with Sam's communication and attention to detail throughout the sales process.
18 August 2026
I dealt with Dave Clarke throughout and he was helpful, friendly and ensured the experience was a positive one
08 August 2026
Despite an issue with delivery, Adam took over and the service was pragmatic and highly professional in rectifying the issue.
08 August 2026
Patient, professional & friendly salesperson (Megan)
06 August 2026
Very satisfied with our experience with Dave outstanding customer service couldn't have faulted anything
06 August 2026
Great sales representative Steve Owen, kept me informed at all times and done everything I asked for .Will buy again with this sales man
05 August 2026
Chris Button provided exceptional service from start to finish. He was extremely helpful, professional, and made the whole purchase and handover process smooth and enjoyable. Highly recommended!
05 August 2026
Salesman went out of their way to address every query and assistance in respect of the technical queries was excellent.
05 August 2026
James is a delight to do business with. This is now the 4th vehicle purchased through James and we will continue to buy cars through him. He is a fantastic asset to your business.
04 August 2026
Very good experience.
04 August 2026
James wells was amazing. He was very quick with his work and went out of his way to get things rolling for me. Many thanks James
04 August 2026
Efficient and very fast! I had my car within the week!
30 July 2026
David was great salesman got me everything I needed
30 July 2026
stephen Owen is a great salesman, warm, welcoming and knows the products he sells inside out.
29 July 2026
Steve Owen was fantastic I've been messed about by sytner hull And Sheffield for weeks came across the advert in auto trader Placed a call back request the next morning Steve called tuc trade in detail two phone calls deal was done nice bloke
29 July 2026
Everything from start to finish was easy, didn't need to worry what was going on was always updated. Sam is great at what he does and ensures everything goes smoothly from picking out what car to picking the car up.
13 July 2026
Very understanding and accomodating.
07 July 2026
Service was excellent
04 July 2026
I must say that the salesman was very kind considerate,very helpful when I ask questions about the car etc .
02 July 2026
Excellent service from Steve Owen. The reception staff were pleasant and helpful.
02 July 2026
This dealership always impresses. The service from all staff is outstanding. Sam O' Rourke is an excellent salesperson and a real assset to this centre. I would recommend highly
02 July 2026
Good initial contact and professionally followed through to a sale
01 July 2026
Knowledge of cars friendly staff, good sales experience
01 July 2026
Brilliant service from start to finish Steve was very helpful with any questions ,very professional and was a stress free purchase
26 June 2026
Great service from start to picking up my new car. I was fully informed at every stage of the process with phone calls and emails. it was very easy to complete any forms or sign any documents. 5 stars
23 June 2026
Helpful and very easy process
13 September 2026
Service efficiently carried out and to time.
13 September 2026
The service staff were very helpful and friendly
12 September 2026
Always very accommodating
10 September 2026
Although work was delayed by requiring parts from Germany, I was kept informed of progress, and kept in a courtesy car (actually two) while my car was at the centre. All the required work was completed to my satisfaction.
10 September 2026
Very happy with the whole experience
10 September 2026
Always kept informed and service was excellent
10 September 2026
Couldn't guarantee that my car would be ready by 4pm having dropped it in at 8am. Also no availability to have a lift in to town as no drivers were available. No free health check or video report of the work.
09 September 2026
The appointment was booked for repairs which were highlighted at the last service. As scheduled, the work was carried out on time and completed at the agreed price, no surprises. The car was returned, cleaned as requested, so a good experience at BMW
09 September 2026
Was well looked after plenty of coffee and regular updates
09 September 2026
Prompt and efficient service, excellent customer service
08 September 2026
Friendly efficient service
08 September 2026
Completed on time with care
08 September 2026
Very good service
07 September 2026
The whole process was simple and the loan car was fun
07 September 2026
Info good and work done on time.
07 September 2026
I dropped off my car at 815 am I was expecting my mot to be done the same day , but at 340 I had a call to say it hadn't gone into the workshop & would be the next day before it was looked at , you did return it for me the next day
06 September 2026
Efficient service and I appreciate the car being cleaned. Love the short video clip sent to me too.
06 September 2026
Sian is always welcoming and is an absolute credit to the business. I could use other BMW dealerships, but she is the reason I stay loyal to Ipswich BMW. Naeem Kazi
03 September 2026
Straightforward and friendly
03 September 2026
Car all sorted as planned. Sian sorted my queries and concerns out on the Service plan and was very helpful. Thank you.
02 September 2026
I booked the service a month in advance to get a loan car. But when I arrived it wasn't available, as it happens Sam from sales who I had been talking to about the ix3 he had one that he let me have for a two hour test drive so that problem was solve
02 September 2026
Excellent customer service. Very informative too
02 September 2026
Good communications and reception going the extra mile to get answers
02 September 2026
Smooth process. Friendly professional staff. Honest conversation with a sale representative.
02 September 2026
Mot done, quick and easy. Video of finding for car health check and complimentary clean. All spot on
02 September 2026
Booked 10.30am, 28th August. I arrive, can`t find the booking. Then advised it was at 2.30pm - no it wasn`t, I had the email and showed the reception. They advised it would take 2 hrs? Not happy! had to meet funeral directors at 1pm, mother just died
01 September 2026
Very happy with the service & communication from BMW
31 August 2026
Good service
31 August 2026
Excellent service and staff.
31 August 2026
Excellent service from staff
27 August 2026
I received a high level service from group 1 team
26 August 2026
Great customer care as always, very friendly staff.
26 August 2026
First class service, attentive and friendly. Adele was excellent and even signed me up to a new service plan. Very pleased and this is why I travel further to have my ix3 serviced over a closer dealer in bury st Ed's. Thanks.
25 August 2026
Friendly polite staff
25 August 2026
Loan car unavailable even though it was booked a month in advance
25 August 2026
Excellent service from the BMW dealership in Ipswich. Professional, friendly, and very helpful throughout. Highly recommended!
25 August 2026
I am consistently impressed with the thorough checks conducted by BMW Group 1 during routine visits, and the advice provided on necessary maintenance. I am truly grateful to the team for ensuring the safety of my vehicle on the road. Thank you very m
25 August 2026
Your call centre did not record that I was bringing my car in for MOT only to top up adblue! They also told me the wait would be 90 minutes - it was 150 minutes! Also a mix up on the replacement tyre I needed. ??
25 August 2026
Because the service from start to finish was excellent.
25 August 2026
Service carried out as requested whilst I waited - good dealer WiFi and coffee ??
23 August 2026
Great customer service provided by Sian. Kept me informed of progress, and car ready before expected.
20 August 2026
Sian was very helpful and informative.
20 August 2026
Very poor communication. They didn't fixed my car charge me full. Car stayed at bmw 4 days come back home wth same issue
19 August 2026
You made my wife feel that you didn't believe her when she was reporting a safety issue you, her seatbelt didn't work, even when she showed you videos of the fault. She told me she thought you would have treated her differently if she was a man.
19 August 2026
Polite and accurate in all aspects.
19 August 2026
Very straightforward
19 August 2026
From start to finish i was treated with respect kept upto date on my car
18 August 2026
Couldn't fault service offered on 20 year old car recall for airbag fault.
18 August 2026
This is 6th time you have harazed me about this appointment
18 August 2026
Good service
17 August 2026
Polite reception desk and very quickly booked in and work done sorted as required service prompt.
16 August 2026
Great staff, friendly and supportive
15 August 2026
Quick appointment, issue resolved efficiently
15 August 2026
I made a number of telephone calls into service as the registration was wrong as it's a private plate on the car they could not rectify this and still have the old number, everyone I spoke to on the phone did not really appear to want to help me.
15 August 2026
Great service, comfortable waiting area with hot drinks.
14 August 2026
Group 1 carried out the service as booked and were courteous throughout.
12 August 2026
All went smoothly
12 August 2026
Very afficiant and friendly
10 August 2026
Thank you as always very friendly & helpful staff
10 August 2026
I made an appointment but you wanted the car for 2.50 hours when it was only a max half hour job
10 August 2026
The fault was diagnosed and repaired and I was kept well informed.
09 August 2026
Extremely polite staff, I was only there for a recall and they cleaned my car up a little. It was lovely of them to do that. There was a couple of things that the car could have fixed and they quarter for it, they did a great video explaining.
09 August 2026
Job booked in and completed promptly. Also car was washed before return.
09 August 2026
No issues at all
08 August 2026
Extremely satisfied. The service from BMW Group1 Ipswich from start to finish was excellent. The staff were friendly, professional and helpful. Adele kept me informed throughout the whole time my car was undergoing a routine major service. A+++++++
06 August 2026
Good service.
06 August 2026
Recall dates were arranged to my schedule and courtesy car offered as was vehicle cleaning. Coffee and comfortable surroundings were available during my short wait. All staff were attentive and friendly.
06 August 2026
Great service from start to finished. Friendly staff, good communication
06 August 2026
Quality of work and professional service.
03 August 2026
Some confusion about who to speak to when entering the showroom
03 August 2026
Best ever garage for customer service, always has been over last 6 years.
03 August 2026
Really helpful team
03 August 2026
This rating is primarily based on the poor communication I received. I constantly had to call up myself for updates on my car. I feel that I wasn't listened to and also my car ended up being in the service department for much longer than necessary.
02 August 2026
Prompt and reliable
01 August 2026
Dealt with quickly, efficiently and politely. Feedback provided throughout.
01 August 2026
Car recalled, not all parts in stock. Car not returned on same day.
01 August 2026
Just always nice, I feel welcome at the garage to work while I wait
31 July 2026
i spent £2.5k on reinstallation ICM control > 2 weeks ago, plus £600 on mini service. BMW is still showing fault light which ipswich have not yet addressed. sick chasing. our last BMW and mini after this experience
30 July 2026
My pre booked car was initially unavailable which was stressful when I needed to get to work.
30 July 2026
Really good experience
29 July 2026
Courteous service, vehicle returned on time and no unexpected costs
28 July 2026
The video that the service technician sends is great as it's clear and informative about the issues or any concerns they may have about the car which is easy to point out than explaining with nothing to go by
28 July 2026
Very efficient service.
28 July 2026
The car was accepted for warranty repairs and subsequently refused with no proper analysis of vehicles history before decision taken
27 July 2026
Very good service although disappointed my free MOT for life is no longer for life as had to pay this time
27 July 2026
Good service excellent communication
27 July 2026
The team were very welcoming as always, Adel was super tentative to my needs and even went the extra mile to make sure my complimentary car was was carried out up to her high standards, I would highly recommend BMW to all my friends and family.
27 July 2026
Left the car clean after they had finished
26 July 2026
Adele provided excellent service with clear explanations of what stage my car was at.
26 July 2026
Work completed on time.
26 July 2026
Helpful staff etc, but problem not fixed
26 July 2026
Once again, additional work was found due to the engineers error, and they tried to enforce this on to my bill. Luckily a manager stepped in to recover the situation and the fee was dropped.
25 July 2026
Work completed on time and as agreed, courtesy car provided was really good and let me carry on my day. The service rep didn't keep me waiting on arrival or collection which was appreciated.
25 July 2026
All went as planned.
24 July 2026
Very informative and thorough. I feel confident in their ability.
23 July 2026
Still waiting for VAT receipt for works on my car after repeated requests. I told feedback advisor I would submit my review score after receiving receipt and give a maximum score but a review prior to receiving receipt would result in a lower score
23 July 2026
All good. Car was cleaned inside and out perfectly. The reception staff kept me informed of the days progress with the car
22 July 2026
No issues to mention
22 July 2026
good friendly and efficient service
22 July 2026
Kept informed
22 July 2026
multiple issues regarding damage to my car and repeated poor customer service. complaint email has been sent to aftersales manager and complaints department
21 July 2026
All good, staff welcoming, nice environment to wait.
20 July 2026
Greta service from check-in to car collection. Work was not complet on the first day but no problem to keep the loan car for the extra day until my car was ready.
20 July 2026
Everything went as planned.
20 July 2026
Very efficient
19 July 2026
Easy to book, all done on time and with a smile.
17 July 2026
Great Service from the BMW Team, sorted the problem really quickly
16 July 2026
Mostly satisfied
16 July 2026
Non of the additional jobs requested over the phone and online, wasn't started.
15 July 2026
The service was carried out quickly at the time agreed and the car was returned washed and clean.
15 July 2026
Communication between BMW colleagues could have been better. I was advised by 1 that my car would be ready on Saturday & then told by another that wasn't the case & that I had not been told that. A little annoying!
15 July 2026
Detailed video explanation of vehicle service. Friendly staff, nice environment.
15 July 2026
Great service, I'm always welcomed to work from the dealership and always feel prioritised. I'm always offered a complimentary car clean too.
15 July 2026
Friendly efficient staff
14 July 2026
Prompt service excellent feedback
13 July 2026
Good communication Attentive without being pushy
13 July 2026
Good service, expected time kept to
13 July 2026
Everything went fine, to time, to work carried out and customer service. Great
12 July 2026
Good communication and concise information
12 July 2026
Excellent service and follow up. Question on found items to be repaired are they under extended warranty program.
11 July 2026
I always have a pleasant experience when having my BMW serviced here. The staff are always helpful and professional and the price of the services carried out are comparable to independent garages.
10 July 2026
We agreed the scope and work carried out accordingly
09 July 2026
Didn't complete work on the day as expected so caused me issues with lift etc.
09 July 2026
All went to plan
09 July 2026
Totally professional
08 July 2026
Your overall performance was very good
08 July 2026
Excellent service all round
07 July 2026
All staff were pleasant and helpful
07 July 2026
Some vehicle settings were reset it there settings lost, this was not mentioned. There was a discrepancy between the video report and the text one, with text suggesting there was a important mandatory requirement and video did not state this.
07 July 2026
Very good
06 July 2026
Very efficient and great communication
06 July 2026
Bmw could give a good indication on what I can do rectify my car being my provider Not pleased with the service but yet being charged for the visit
05 July 2026
Very good customer service
05 July 2026
Did what was asked
04 July 2026
It went well, but did not receive a phone call when the car was ready for collection, bearing in mind I had to get a lift from Stowmarket to pick it up, which meant time was tight. I rang at 5ish to chase up.
01 July 2026
Good seating area and plenty of coffee!
01 July 2026
I brought my car in for safety recall of the airbag. The date and time was prearranged and the work was completed whilst I waited
01 July 2026
Thank you for the brilliant customer service x
01 July 2026
Excellent service
30 June 2026
The staff are extremely professional, polite and helpful right from Lisa on reception, Sian who sorted out our service plan query, Roxy to Chris in sales who was very helpful and took time to show me some features on my existing car.
30 June 2026
Good
30 June 2026
Always quick and efficient and friendly.
29 June 2026
Job was done in good time, video vehicle inspection was useful.
29 June 2026
I never give max mark because it can encourage apathy. However it was good service and all the staff did a good job
29 June 2026
Good communication and did as requested.
29 June 2026
Good communication and coordination with a 3rd party I do object to having to deal with a call centre who really do not know anything about cars - otherwise it would have been a 5*
29 June 2026
Efficient and kept me informed. I was able to work while I waited for my service.
28 June 2026
Despite calling to book in and agreeing a date \and time, when I arrived they had no record of my booking, I called the Ipswich number and made it clear it was Ipswich I wanted to book with - I am guessing I got booked in elsewhere!!
27 June 2026
When booking I chose drop and go because I was out shopping for a few hours when I returned to the garage around 3 o clock the car hadn't moved I was told I should have chosen wait car had been there since 10 . 30 just for an mot
27 June 2026
Nothing went wrong
26 June 2026
Easy to book appointment and brilliant servicing of the car, complimentary wash always appreciated as well, all staff helpful.
25 June 2026
everything was carried out to my satisfaction and the staff I dealt with were excellent in everyway
25 June 2026
It was easy and straightforward
25 June 2026
Initially when I booked the fault diagnosis online it said it would be free of charge but when I took the car in, I was then told it will cost me around £150, and that apparently only the first 30 minutes are free.
25 June 2026
Efficient and organised
25 June 2026
Service, drop off, collection was super simple and carried out properly. Rather disappointed that car wouldn't be cleaned due to the 'quality of the car'. Surely this service should be up to the standard of the cars?
25 June 2026
Easy to book in. Fault rectified quickly.
25 June 2026
Great service, communication and brilliant staff.
24 June 2026
Technician was able to diagnose the fault
24 June 2026
Roxy was very competent and happy to help
24 June 2026
Looked after impeccably as always.
23 June 2026
?!
22 June 2026
Kept informed every step and all very efficient
21 June 2026
Helpful and friendly staff and excellent service.
21 June 2026
I had asked for a repair of an interior item which was noted in the job sheet but wasn't done.
21 June 2026
Took 3.5 hours when was told 2/2.5. Then told MOT failed as needed windscreen wipers. Tried to charge me £65. Finally after complaining dropped it £40. Terrible service all around
20 June 2026
The service was exception from Roxy - there were a number of issues to be dealt with and she handled all my queries and concerns expertly and empathetically.
20 June 2026
Kept informed, friendly and polite staff
19 June 2026
All works carried out, customer service was great, the valet is was a let down as the wheels on both visits were missed.
18 June 2026
Waited for 2 hours only to be told they haven't got the part. Came back 2 days later waited 1hr 25 minutes only to be told the part had been used on another car. Asked to come back a third time I refused and left my car with them .
18 June 2026
I was offered a complimentary clean but this didn't happen
FIND Group 1 Ipswich BMW
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243100
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01473 849901
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01473 849900
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 12:00
- Sun:CLOSED
Phone
- 01473 849900
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- 667 Norwich Road, Ipswich, Suffolk, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01473 365962
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
09 September 2026
Dave, our sales representative was amazing. Very attentive and would highly recommend anyone to go straight to Dave in the future.