OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
222 ratings and 131 comments received in the last 90 days.
09 July 2025
Was so easy and quick
06 July 2025
See 1. above. Fern (Product Genius) was extremely helpful and thorough.
06 July 2025
Really good service, nothing was an issue and always kept updated.
05 July 2025
Very friendly team and all staff very approachable, knowledgeable and professional.
04 July 2025
Megan sorted the whole process smoothly for me, wonderful customer service.
16 June 2025
A very nice environment and no pushy sales techniques. The relaxed car showroom was better than most show rooms I've visited.
14 June 2025
As above. Good staff. Relaxed and knowledgeable.. helpful and non pushy
10 June 2025
A Good salesman who went out of his way to please
08 June 2025
A little wait collecting the car as a lot of the paperwork is online and cannot be done in advance but other ok.
13 July 2025
Always made to feel very welcome at my Ipswich based Group 1 BMW sales and service centre. Great staff who are always very helpful, knowledgeable and friendly
13 July 2025
Service send great videos. You know what's happening. And I even had someone from service help me recently and we had a drive in my car! Other issues I was helped by a young man from services re phone issue. Excellent service all round.
12 July 2025
Have Service Plan & find the video diagnostic check useful.
12 July 2025
Everything was handled good
10 July 2025
Polite and knowledgeable staff. Kept me updated. Car was ready when they said it would. Very thorough inspection and work done to my complete satisfaction
10 July 2025
Helpful polite, first class service.
10 July 2025
I completed an online check in but still had to wait quite a while. Despite booking weeks in advance I was told neither courtesy car or lift into town were available
10 July 2025
Just because no issues
09 July 2025
My needs were attended to in a prompt manner with all the required information
09 July 2025
They always look after me and are lovely to deal with.
12 July 2025
Great experience Megan couldn't do enough for us and was in contact with us the whole way, making sure everything was ok.