OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 114 comments received in the last 90 days.
18 August 2025
There were a couple of issues on the day we collected our new car which did fall short of our expectations, however, the team at Group 1 Ipswich were professional and efficient in resolving these and we drove away more than satisfied.
03 August 2025
The staff were very helpful, efficient and courteous, making us feel like valued customers.
02 August 2025
Very helpful all round
30 July 2025
It is our first time buying a BMW, previously was helping boss purchased one at BMW Park Lane. Sales Person keep me inform of the arrangement and update me regularly on documentation, parts and collection. Even out of office hours.
28 July 2025
Lack of ability to answer questions
24 July 2025
Friendly helpful people who try to make your BMW experience a happy one.
16 July 2025
Brilliant! Best car I have had! Fern was amazing with the handover!
12 July 2025
Great experience Megan couldn't do enough for us and was in contact with us the whole way, making sure everything was ok.
09 July 2025
Was so easy and quick
27 August 2025
Professional and helpful
25 August 2025
Staff helpful
22 August 2025
A very friendly and professional service that was able to solve my issues with the minimum of fuss. Sian in the servicing department was particularly helpful.
21 August 2025
Always great
18 August 2025
Very Satisfied.
16 August 2025
As well as checking an outstanding recall the team did a free health check and cleaned my car.
16 August 2025
Service experience was brilliant,Connor had my airbags changed and investigated a slight whistling noise and found exactly what it was to put my mind at ease, on top of that my car was cleaned and I drove away happy, also it didn't cost me a penny :)
16 August 2025
Honest about stuff that couldn't be done ie air con boost
13 August 2025
Good service
13 August 2025
Efficient and helpful service from Roxy who kept me informed of the vehicle's progress
25 August 2025
There all work really hard as it was a quick handover time due to our busy life style and they fitted their time around us even though it meant they had to work quickly and out of the blue. But was all still done to a very high standard. Very happy