OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 100 comments received in the last 90 days.
03 September 2025
I was looked after and feel I was treated honestly and fairly. This is my third car from BMW Ipswich and I was treated like a valued customer. The friendliness of the team and the special touches make it such an enjoyable experience.
28 August 2025
Everything went smoothly
25 August 2025
There all work really hard as it was a quick handover time due to our busy life style and they fitted their time around us even though it meant they had to work quickly and out of the blue. But was all still done to a very high standard. Very happy
18 August 2025
There were a couple of issues on the day we collected our new car which did fall short of our expectations, however, the team at Group 1 Ipswich were professional and efficient in resolving these and we drove away more than satisfied.
03 August 2025
The staff were very helpful, efficient and courteous, making us feel like valued customers.
02 August 2025
Very helpful all round
30 July 2025
It is our first time buying a BMW, previously was helping boss purchased one at BMW Park Lane. Sales Person keep me inform of the arrangement and update me regularly on documentation, parts and collection. Even out of office hours.
28 July 2025
Lack of ability to answer questions
24 July 2025
Friendly helpful people who try to make your BMW experience a happy one.
10 September 2025
I explained the braking problems I was experiencing when I brought the car in for MOT. Sian, the mechanic Andy I believe and David the manager were extremely helpful and gave me their undivided attention. This alleviated all the worries I had.
10 September 2025
Very efficient
10 September 2025
Lovely customer service and good updates
07 September 2025
The service i received from Ipswich branch has always been 5 star
07 September 2025
Bent over backwards to be as helpful as possible.
04 September 2025
I had an email confirming my appointment at 10, i was there earlier and i still had to wait 3 hours for my MOT. They said they will try and do the service as well so after waiting 3 hours I was expecting this will be done but it wasn't.
03 September 2025
All good
03 September 2025
As above. Work was completed at agreed time.
02 September 2025
Robert was knowledgable and a pleasure to deal with.
02 September 2025
As in 1.
07 September 2025
Car delivered on time, exactly as I'd ordered, and literally gift-wrapped.