About Your Local BMW Retailer

01473 243100

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

235 ratings and 130 comments received in the last 90 days.

16 June 2025

A very nice environment and no pushy sales techniques. The relaxed car showroom was better than most show rooms I've visited.

14 June 2025

As above. Good staff. Relaxed and knowledgeable.. helpful and non pushy

10 June 2025

A Good salesman who went out of his way to please

08 June 2025

A little wait collecting the car as a lot of the paperwork is online and cannot be done in advance but other ok.

07 June 2025

Everything was taken care of.

04 June 2025

Very satisfied

01 June 2025

From the moment we walked in, we were made welcome

28 May 2025

Pleasant friendly staff

22 May 2025

Everything promised was delivered on time with levels of personal service I have come to accept and receive of 1 Group in Ipswich

02 May 2025

The purchasing procedure was handled efficiently with all the documents explained in full. I was given a provisional date for delivery which was particularly useful. Collection was smooth with a thorough explanation of the features of the car.

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23 April 2025

Guy who delivered car was amazing. Polite and respectful.

21 April 2025

From start to finish, Fern and the team made the entire experience smooth, professional, and enjoyable. Fern was incredibly knowledgeable, transparent, and attentive to my needs. The delivery process was seamless and she went above and beyond. 10/10

15 April 2025

Not only were we treated to a

26 June 2025

See above

26 June 2025

Great service and attentiveness

24 June 2025

I was very disappointed that the car came back with a small car park dent in the rear drivers side door. Which I didn't notice until I was home. Check in service completely pointless. Nothing mentioned at online check in was addressed during service.

24 June 2025

Everything explained thoroughly friendly staff very polite

24 June 2025

Leanne is very polite and helpful whenever l have a problem with my car.

23 June 2025

Smooth and efficient

23 June 2025

As above.

23 June 2025

Helpful as always

23 June 2025

I was happy with the service I received

23 June 2025

Did what they needed and informed me when complete

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22 June 2025

Because the team fitted me in and Leanne was so helpful.

22 June 2025

Cannot fault service

21 June 2025

Car returned in timescale agreed. Helpful staff (Leanne).

21 June 2025

Professional, explained everything thoroughly and kept me updated

19 June 2025

This was a sales visit

19 June 2025

My BMW was ready earlier than the time given which was great as I was waiting.

16 June 2025

The staff are first class especially leanne

16 June 2025

Customer service has improved significantly under the Group 1 tenure

15 June 2025

Good client relationship & communication Car cleaned with dirty water & reset dash - requested call back to help set it back - no one called

15 June 2025

Above

15 June 2025

The job was undertaken very quickly and staff were polite and helpful.

14 June 2025

I found that a number if relephone calls were not returned.

14 June 2025

1st class work as always

14 June 2025

Always good to be kept informed

12 June 2025

See above

12 June 2025

N/A

12 June 2025

Everyone is lovely and I have always had a good experience with them for the last year.

11 June 2025

Excellent service

10 June 2025

Good service and attention to detail

10 June 2025

Would have been nice to have a courtesy car

10 June 2025

Brilliant, its nice to know what they are doing, why and how they can help with issues no matter what

08 June 2025

Friendly service from Leanne and the team. Kept me updated and gave me options.

07 June 2025

See sbove

07 June 2025

Task completed to schedule, waiting and refreshment courteously provided whilst waiting.

07 June 2025

I was given a call to ask if I was aware of the cost of my service which I was not. The customer advisor explained reboot me in detail and I took out a service plan.

05 June 2025

See above answer

04 June 2025

As above

03 June 2025

All good

03 June 2025

Good service and friendly staff

02 June 2025

Satisfied with everything

31 May 2025

The service from start to finish was fantastic. My car was booked in fast and a loan car delivered and picked up from my house.

29 May 2025

Could have been 5 but I request things but it never happens And the valet isn't very good I think my bonnet has brush mark scratches

29 May 2025

All okay, besides the service being logged at wrong mileage on my iDrive service book.

28 May 2025

The staff were very engaging and helpful.

27 May 2025

As above

26 May 2025

very friendly and professional

26 May 2025

Good work

25 May 2025

Service completed on time. Staff were excellent, polite, courteous, not obsequious.

24 May 2025

Flawless, as usual

22 May 2025

The online booking app needs improving

22 May 2025

I was kept informed of progress and the car was available to pick up promptly

22 May 2025

Great communication from all including the service advisor Robert

21 May 2025

The service experience was top draw - no faults there

20 May 2025

Information given every step

20 May 2025

Job done car cleaned perfect

20 May 2025

excellent experience

19 May 2025

Customer services and the service department are friendly and helpful and are very approachable about anything making it easier to sort everything

19 May 2025

very easy to deal with and kept informed throughout.

18 May 2025

Appreciated being kept informed of what was happening/works needed in a way I could totally understand.

17 May 2025

There done what was asked and more

16 May 2025

Robert was a pleasure to deal with, ran through all the detail in respect of the work undertaken on my car and the options available in relation to the costs. He has subsequently assisted me with arranging the additional work required on my vehicle.

15 May 2025

Car was ready to collect exactly on time. Friendly and helpful staff.

14 May 2025

Quickly met in the morning, everything explained clearly, courtesy car ready and service was quicker than expected

12 May 2025

Kept me informed of work being carried out

12 May 2025

Adviser Leanne Fisk was extremely knowledgeable about replacing the battery. Liam Hamling undertook the inspection, carried out the work, made an informative video and recommended further work required. A very pleasant experience. 5 out of 5.

12 May 2025

There was a glitch in your system in that even though I'd had a reminder from you, when I arrived, my vehicle wasn't listed on the service schedule. Nevertheless, Connor Kaye ensured that my car was serviced within the original timeframe.

12 May 2025

Staff were efficient and polite. I was kept informed of progress throughout the 'journey'

11 May 2025

Did all that was asked efficiently

11 May 2025

Cannot fault the service and communication

09 May 2025

Everything dealt with smoothly

08 May 2025

Read the above, need I say more! Fantastic service ??????????

08 May 2025

Issue with my Car when leaving home one morning,the problem was rectified within 24 hours, i was kept fully informed of the issue with the car, the fault happened one morning and BMW advised to take the car to them to see what could be done

07 May 2025

I enjoy the service and reception

06 May 2025

Although I was told the issue my car was in for had been sorted, it wasn't. So I've got to book it in again!

06 May 2025

As above

06 May 2025

Exellent professional service

05 May 2025

It was no more than I expected

05 May 2025

Always great to see Ipswich team , they look after my car and myself very well , they always ensure im satisfied and content

04 May 2025

Good communication

04 May 2025

Very satisfied ,

04 May 2025

Everything was good other than I was told my car was getting cleaned inside and out, the inside looked like it was touched at all and the outside wasn't very good at all but cannot complain about anything else

04 May 2025

Best experience yet! Staff couldn't of been more accommodating and helpful and Leanne Fisk was second to none!

02 May 2025

This is based on a telephone call only. No service on vehicle, just setting up the service plan.

30 April 2025

Friendly and helpful staff. Quiet environment allowing for working while waiting

28 April 2025

Very smooth process and welcoming feeling

27 April 2025

All work completed and also arranged for a new part to be ordered for fitting.

25 April 2025

Always a good experience and great communication throughout the process.

24 April 2025

The job was done to my satisfaction and they even vac'd the inside and washed the outside

24 April 2025

I came in for a recall, and left with an issue which I've never had and when I called to question it, it was shut down and refused, my cars now going into another garage to be repaired and sorted.. and it's not the work which was recommended by you

21 April 2025

Excellent

19 April 2025

Leanne was friendly and welcoming, kept me informed of my car's status, and was also competent and professional.

19 April 2025

Good customer service and interaction. Staff there not to blame for series of problems with the car.

19 April 2025

Booked in easily , the representative was knowledgable,quick turnaround of work carried out whilst waiting was offered coffee, what's not to like.

19 April 2025

We've recently moved into the area from south Essex and the service experience was far better than we have previously had.

19 April 2025

Everything that is asked of is always done with the utmost care & communication

18 April 2025

Very satisfied. Quick service .

16 April 2025

Connor was exceptionally attentive and kept me up-to-date without being prompted Ted throughout the repair experience

15 April 2025

I'm struggling to think of any way they could improve the experience

15 April 2025

They check everything and I know the tires needed pumping up so I appreciate they noticed and dealt with that too!

15 April 2025

Didn't get the wash and valet as said would receive,and did not receive paper work for work carried out as promised through post

14 April 2025

Archived target in good time with little hassle caused to myself.

14 April 2025

When the car finally got to be seen by the service department it was sorted out very well. Excellent service from the service department.

14 April 2025

The video tour of the car whilst the service was underway, was really informative.

13 April 2025

The car has been well looked after and was even given a complimentary clean!

12 April 2025

Only thing that stops from a 5 is there was a little bit of belittling the staff. There was an instance where a manager had a go at the staff in front of customers which I did not think was appropriate

12 April 2025

Required work was done efficiently, on time, and well explained by the excellent Leanne

11 April 2025

See above. Courtesy car provided although it was a Mini! (The experience has put me off mini's) :) Although appreciated it would have been great to experience a new BMW for future planning ;)

10 April 2025

Great service and prompt attention

09 April 2025

I phoned 3 time's for a update as you had my car for 3 day's Wednesday, Thursday and Friday but never got a call back as my service guy was never available until the Monday other than that happy with the service

09 April 2025

Professional and efficient

09 April 2025

Car was returned on time

09 April 2025

Good communication and polite staff. Clean and pleasant reception and waiting area with complimentary tea and coffee

08 April 2025

Great communication service carried out on time

07 April 2025

Service etc was carried out in a timely manner. Car returned clean and tidy.

07 April 2025

I recently had my company car serviced at BMW Ipswich. Leanne was extremely helpful in arranging a courtesy car when my car was unexpectedly kept in overnight following issues with the lease company agreeing to work. Thank you Leanne!

06 April 2025

Car serviced and cleaned on time

06 April 2025

Excellent high quality work, great communication from the whole team.

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